At Hooked Swim, we are dedicated to delivering high-quality services, and this policy explains our ongoing commitment to managing your Personal Information. We adhere to the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (Cth). These principles dictate how we collect, use, disclose, store, secure, and dispose of your Personal Information. You can find a copy of the Australian Privacy Principles on the Office of the Australian Information Commissioner’s website at https://www.oaic.gov.au/
Personal Information refers to any information or opinion that can identify an individual. Examples of the Personal Information we collect include names, addresses, email addresses, and phone and fax numbers.
We obtain this Personal Information in various ways, including through correspondence, phone calls, emails, our website at www.hookedswim.com.au, and from third parties. However, we cannot guarantee the website links or policies of authorized third parties.
We collect your Personal Information primarily to provide our services, offer information to our clients, and for marketing purposes. Additionally, we may use your Personal Information for secondary purposes closely related to the primary purpose, particularly in situations where you would reasonably expect such use or disclosure. You can unsubscribe from our mailing or marketing lists at any time by contacting us in writing.
When we collect your Personal Information, we will, where appropriate and possible, inform you about the reasons for collecting the information and how we intend to use it.
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.
Your Personal Information may be disclosed in a number of circumstances including the following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us.
Hooked Swim will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
This Policy may change from time to time and is available on our website.
If you have any queries or complaints about our Privacy Policy please contact us at: [email protected]